Privacy Policy – phking365 Casino

1. Who We Are – The Data Controller

phking365 ("phking365," "we," "us," or "our") is the data controller responsible for your personal information collected through the phking365 online gaming platform at phking365.app and all associated services. phking365 operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to Philippine data protection law.

This Privacy Policy applies to all personal data collected from players, registered account holders, website visitors, and individuals who contact phking365 for support or information — regardless of whether they are located in Metro Manila, Cebu, Davao, or any other part of the Philippines.

Questions or concerns about this Privacy Policy or phking365's data practices may be directed to our Data Protection Officer (DPO) using the contact details in Section 15.

2. Personal Data We Collect

phking365 collects and processes the following categories of personal data:

phking365 does not collect sensitive personal information (as defined by the Philippine DPA) beyond what is strictly necessary for identity verification and regulatory compliance. phking365 does not collect biometric data, health information, or political/religious affiliations from players.

3. How We Collect Your Personal Data

phking365 collects personal data through the following means:

3.1 Direct Collection

Data you provide directly to phking365 when you:

• Register a phking365 account (name, mobile number, email, date of birth);
• Complete KYC verification (government ID documents, address proof);
• Make a deposit or withdrawal (GCash/PayMaya number, bank details);
• Contact phking365 customer support via live chat or email;
• Respond to phking365 account surveys or promotional communications.

3.2 Automated Collection

Data collected automatically when you use the phking365 platform:

• Technical data via server logs (IP address, access timestamps, pages visited);
• Session data during gameplay (game actions, bet history, session duration);
• Cookies and similar technologies (see Section 9).

3.3 Third-Party Sources

In limited circumstances, phking365 may receive personal data from:

• Payment processors (transaction confirmation data from GCash/PayMaya/banking partners);
• Identity verification service providers (for enhanced KYC where required);
• PAGCOR and other regulatory bodies (where required for compliance).

4. Legal Basis for Processing Your Personal Data

Under the Philippine Data Privacy Act of 2012, phking365 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to create and manage your phking365 account, process deposits and withdrawals, and deliver gaming services;
• Legal Obligation: Processing required for compliance with PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine law;
• Legitimate Interests: Processing for fraud prevention, security monitoring, and improving the phking365 platform — where these interests do not override your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How phking365 Uses Your Personal Data

phking365 uses your personal data for the following purposes:

• Account Creation & Management: Registering and administering your phking365 account, verifying your identity and age, managing login security and two-factor authentication;
• Payment Processing: Processing deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and other accepted methods; reconciling transactions; and complying with payment provider requirements;
• Regulatory Compliance: Fulfilling PAGCOR reporting obligations, conducting AML transaction monitoring, maintaining records required by Philippine gaming regulations, and responding to lawful requests from Philippine authorities;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, money laundering, and other prohibited conduct on the phking365 platform;
• Game Provision & Fair Play: Operating games, maintaining RNG integrity, monitoring for irregular play patterns, and resolving game disputes;
• Responsible Gaming: Monitoring player behaviour for signs of problem gambling, enforcing deposit and session limits, and processing self-exclusion requests in accordance with PAGCOR responsible gaming standards;
• Customer Support: Responding to support inquiries, resolving disputes, and maintaining records of communications;
• Platform Improvement: Analysing aggregated, anonymised usage data to improve phking365 game performance, user interface, and overall platform experience;
• Communications: Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts) and, where consent has been given, promotional communications about phking365 offers and games.

phking365 does not use your personal data for automated decision-making that produces significant legal effects without human review, except where expressly required by law or regulatory obligation.

6. Data Sharing & Disclosure

phking365 does not sell, rent, or trade your personal data to third parties for commercial purposes. phking365 shares personal data only in the following circumstances:

6.1 Service Providers

phking365 engages trusted third-party service providers who process data on phking365's behalf under written data processing agreements that include appropriate data protection obligations. These include payment processors (GCash/GXI, PayMaya/Voyager Innovations, banking partners), game content providers, identity verification providers, cloud infrastructure providers, and customer support platform providers.

6.2 Regulatory & Legal Disclosure

phking365 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue (BIR), law enforcement, or courts when required to do so by law, regulatory direction, court order, or lawful request from a competent Philippine authority.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of phking365 or its assets, player personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. Players will be notified of any such transfer via registered contact details and given the opportunity to request account closure prior to completion.

6.4 With Your Consent

phking365 will share your personal data with other third parties only where you have given explicit prior consent to such sharing.

7. Data Retention

phking365 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods include:

• Account Data: Retained for the duration of the account relationship and for five (5) years following account closure, as required by PAGCOR regulations;
• KYC Documents: Retained for five (5) years following account closure or the last transaction, as required by AMLA and PAGCOR;
• Transaction Records: Retained for five (5) years following the transaction date, in compliance with AMLA record-keeping requirements;
• Gaming Logs: Retained for a minimum of two (2) years for dispute resolution and regulatory audit purposes;
• Support Communications: Retained for two (2) years following resolution of the support interaction;
• Marketing Consent Records: Retained until withdrawal of consent plus two (2) years for evidence of lawful processing.

When personal data is no longer required to be retained, phking365 will securely delete or anonymise it in accordance with its data disposal procedures.

8. Data Security

phking365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your browser/device and the phking365 platform is encrypted using TLS 1.2 or higher (SSL). The phking365 login page and all authenticated pages enforce HTTPS;
• Encryption at Rest: Sensitive personal data including passwords (stored as salted cryptographic hashes) and KYC documents are encrypted at rest;
• Access Controls: Access to player personal data within phking365 is restricted on a need-to-know basis, with role-based access controls and multi-factor authentication for administrative access;
• Security Monitoring: phking365 operates continuous security monitoring to detect and respond to anomalous access patterns, login attempts, and potential data breaches;
• Penetration Testing: phking365 conducts regular security assessments and vulnerability testing of the platform infrastructure;
• Staff Training: phking365 personnel with access to personal data are trained on data protection obligations under the Philippine DPA.

While phking365 implements robust security measures, no system is completely immune to security incidents. In the event of a breach that poses a real risk to player rights, phking365 will notify affected players and the National Privacy Commission in accordance with DPA breach notification requirements.

9. Cookies & Tracking Technologies

phking365 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Strictly Necessary Cookies: Required for the phking365 platform to function — including session management, login authentication, and security tokens. These cannot be disabled without affecting platform functionality;
• Performance Cookies: Collect anonymised data about how players use phking365 (pages visited, errors encountered) to improve platform performance. These are used in aggregate and do not identify individual players;
• Functional Cookies: Remember your preferences such as language settings and game lobby display preferences to provide a more personalised phking365 experience;
• Analytics Cookies: Used where consent has been given to understand player behaviour patterns and optimise the phking365 interface.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the phking365 platform. phking365 does not use third-party advertising cookies or sell cookie data to advertisers.

10. Children's Privacy and the 21+ Requirement

The phking365 platform is strictly for persons who are 21 years of age or older, in compliance with PAGCOR's age restrictions on online casino gambling in the Philippines. phking365 does not knowingly collect personal data from persons under 21 years of age.

Where phking365 discovers that personal data has been collected from a person under 21 years of age, the account will be immediately closed and any personal data will be deleted, subject only to any retention obligations required by law in connection with the underage access event.

Parents or guardians who become aware that a minor has registered on phking365 should contact phking365 immediately at [email protected].

11. Exercising Your Data Privacy Rights

Under the Philippine Data Privacy Act, you have the rights described in the feature cards above this section. To exercise any of your rights, contact phking365's Data Protection Officer:

• Via email at [email protected] with the subject line "Data Privacy Rights Request";
• Via the phking365 live chat support, available 24/7.

phking365 will respond to all data rights requests within 15 business days. We may require you to verify your identity before processing the request. Some requests may be refused or limited where phking365 has a legal obligation to retain certain data (e.g., AMLA records, PAGCOR compliance data).

If you are not satisfied with phking365's response to your data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

12. International Data Transfers

phking365 primarily stores and processes player data within servers located in the Philippines or jurisdictions with data protection standards recognised by the National Privacy Commission of the Philippines. Where data is transferred to third-party service providers outside the Philippines (for example, cloud infrastructure or game content providers), phking365 ensures such transfers are protected by:

• Contractual clauses binding the recipient to data protection standards equivalent to those required under Philippine DPA;
• Transfers only to jurisdictions with adequate data protection frameworks as assessed by the National Privacy Commission; or
• Your explicit consent where required under applicable law.

phking365 will not transfer your personal data to international recipients unless appropriate safeguards are in place.

13. Third-Party Services & Links

The phking365 platform integrates services from third-party game providers (including JILI Games and other licensed studios), payment processors, and security service providers. These third parties operate under their own privacy policies and phking365 is not responsible for the data practices of these third parties beyond the obligations imposed through phking365's data processing agreements with them.

The phking365 website does not contain links to third-party websites for commercial or advertising purposes. Any links present on phking365 navigate only to phking365's own pages and policy documents.

14. Updates to This Privacy Policy

phking365 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, changes in applicable Philippine law, or changes in PAGCOR regulatory requirements.

Material changes to this Privacy Policy will be communicated to registered players via:

• A prominent notice on the phking365 platform at the time of login;
• SMS to your registered Philippine mobile number; and/or
• Email to your registered email address.

The "Last Updated" date at the top of this Privacy Policy indicates the most recent revision. Your continued use of phking365 following notification of a material change constitutes your acceptance of the updated Privacy Policy.

15. Contact Us & Data Protection Officer

phking365 has appointed a Data Protection Officer (DPO) as required by the Philippine Data Privacy Act. For all data privacy inquiries, rights requests, or to report a privacy concern, contact the phking365 DPO:

If you have a complaint about phking365's handling of your personal data that has not been resolved to your satisfaction after contacting the DPO, you may submit a complaint to the National Privacy Commission of the Philippines.